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Teresa Sutherland shares the second report on the AI trial they have been piloting in their agency. Since the initial report, shared earlier this year, CHAI share an update on their experiences and next steps. The report provides an update on how they have used the Wyser AI-assisted case note pilot (accessed through the AdvicePro case management system) in January 2026. Whilst feedback from advisors has continued to be mixed, they note how the clear majority do not feel that

Chris Colgan of the DWP Operational Stakeholder Engagement Forum at DWP, invites you to take part in research to help improve the experience for Universal Credit claimants who have a change in living situation where they move from a single to a joint claim, or vice versa. Understanding Universal Credit Claimant Experience of Reporting a Change in Living Situation We have been contacted by a team in Universal Credit who is looking to speak to professionals who support Universa

DWP share updated Escalation Contacts for the Edinburgh area, and we also highlight the DWP Advanced Customer Support team as an option for certain, vulnerable clients, if standard escalation routes have failed. Liam Higgins, External Relations Lead Edinburgh at DWP has advised that the most recently shared DWP escalation routes (May 2026) are not fully up to date and there has been a slight change for Edinburgh area. A new DWP escalation routeway document will be shared as s